Services & Fees

Medical Consults

	Registered Patient (& no CSC)	Registered Patient (with CSC)	Casual Patient or 1st Enrolee Visit (including CSC)	Non-resident
Under 14 years	Free	Free	$30	$50
14-17 years	$40	$13	$70	$90
18-64 years	$42	$19.50	$80	$98
65+ years	$35	$19.50	$80	$98
Follow-Up	Free (U14) $27 (14+)	(as above)	$20 (U14) $50 (14+)	$40 (U14) $68 (14+)

CSC=COMMUNITY SERVICES CARD U14 =13years and under

PLEASE NOTE: If >15mins or >2 issues per consult:

Residents: $40 extra (in addition to the above fees) including CSC patients.
Non-residents: $80 extra

Accident Consults

	Registered Patient (& no CSC)	Registered Patient (with CSC)	Casual Patient (including CSC)	Non-resident
Under 14 years	Free	Free	Free	$50
14-17 years	$40	$13	$40	$90
18-64 years 65+ Years	$42 $35	$19.50 $19.50	$55 $55	$98 $98
Follow Ups	Free (U14) $27 (14+) FREE ACC DRESSINGS	(as above) FREE ACC DRESSINGS	Free (U14) $40 (14+) FREE ACC DRESSINGS	$40 (U14) $68 (14+) FREE ACC DRESSINGS

CSC=COMMUNITY SERVICES CARD U14 =13years and under

PLEASE NOTE: If >15mins or >2 issues per consult:
Residents: $40 extra (in addition to the above fees) including CSC patients.
Non-residents: $80 extra

Services and Fees

Immunisations:

Children/Pregnant/Elderly: FUNDED/FREE (exceptions apply)

Travel Vaccines: Varies

Injections:

Depo-Provera Injection: $20

B12 Injection: $25

Medical Assessments:

Driving Medical: $80 (registered), $120 (non-registered)

ECG (Heart recording): $40

Spirometry (Lung function) test: $40

Minor Procedures:

Mole/Lump Removal: $200 (1 lesion) or $350 (2 lesions)

Liquid Nitrogen (Warts): $18 per visit ($12 each follow-up within 6 weeks)

Jadelle (insertion or removal): $140 (registered), $180 (non-registered), insertion and removal same time $200 (registered), $240 (non-registered)

Nurse Fees:

General/Diet/Lifestyle Nurse Consult: $20

Blood Pressure Checks: $5

Cervical Smear: $25 ($40 Casual)

Ear Syringing: $30

Injections of Depo-Provera/B12: $20

Phlebotomy/Bloods: $10

Pregnancy Test: $10 (FREE if positive)

Repeat Prescriptions:

Collected/Picked up (>24hr turn around): $15

Urgent (required within 24hrs) Surcharge: $5

Faxed to pharmacy/Posted to you Surcharge: $5

Other Fees:

Phone Consults: (as per normal consult fees above)

Emails Requests from doctor (not recommended): From$25 per email

Lab Test Result Email/Print Fee: $5

Pregnancy Care: FREE (first trimester), otherwise fees as above

Referral Letter (Post-Consult) Surcharge: $25

Also for your information, please view our Test Results Policy

Southern Cross Easy-Claim

If you are a Southern Cross member and you can claim for medical visits, simply present your card when visiting the clinic and we will process your claim for you!

No extra fees
No extra forms
No problem

NO-SHOW/LATE CANCELLATION

When a patient cancels without giving enough notice or fails to attend an appointment, they prevent another patient from being seen.

If you are unable to attend your scheduled appointment, you must notify us as soon as possible, and must contact us at least 24 hours prior to your scheduled arrival time with any rescheduling requests.

If you fail to provide us with 24 hours prior notice or fail to attend an appointment, a fee will be charged to your account that is equivalent to your normal fee. If there are no fees for children, then we may charge the parents a nominal fee. Any outstanding amount must be settled prior to any further appointment bookings. This policy is in place out of respect for our clinicians and patients.

If you are a new patient, we usually book a 30min consultation for you and we therefore need payment in advance in case of late cancellation or not attending your appointment because you would prevent two patients from being seen. We request a credit card payment over the phone prior or by internet banking the day before.

OVERDUE ACCOUNTS/UNPAID FEES

Any unpaid fees within 3 months will be forwarded to our debt-collection agency, Baycorp. You will also be charged a $100 admin fee in addition for the debt collection process. So we ask that you please comply and pay our fees on time.

If a patient came to see the doctor and then he/she did not get what they requested, it may be because the doctor felt it is not in your best interest to have that request fulfilled (e.g. a certain prescription medicine). However, you will still be required to pay a consultation fee.

If you need help with paying your fees, you can organise automatic payments and pay overtime.

BEING LATE TO YOUR APPOINTMENT

We strive to see all patients always on time so we ask everyone to be on time for their appointments. If a patient is late or takes more than the 15mins booking, that will push our appointment schedule behind causing all appointments to be pushed even further (or resulting in our staff missing their breaks!)

So our policy is if you are late, we may only be able to see you for the balance of the 15mins booking. However if you are really late (e.g. more than 7mins late), we may have to ask you to re-book your appointment or we ask you to wait and we can try to squeeze you into the next available booking.

Sometimes we have medical emergencies that are out of our control where the doctor is forced to attend to an ill patient that may need ambulatory assistance. We therefore apologise if we are running late as a result.